Is Airbnb Safe, Legit And Trustworthy? [Plus 5 Scams To Avoid]

Is Airbnb Condom, Legit And Trustworthy?

I've used Airbnb for years - all effectually the world.

Airbnb is one of the best sites for booking accommodation (particularly alternative types or apartment rentals). While the website and app are generally safe to utilise, there are some of import things that new and existing users should know.

In this guide, nosotros'll cover safe and reliability concerns many Airbnb users have.

We'll explore whether Airbnb is a legit visitor, three reliability concerns users share, three trustworthiness concerns, five safety concerns, and five scams to avoid as a potential guest using the site.

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Is Airbnb.com A Legit Website?

Yes, Airbnb.com is a legitimate, reputable website for booking accommodation.

Airbnb was founded in 2008 by Brian Chesky (current CEO), Nathan Blecharczyk and Joe Gebbia. All three still hold executive positions in the company. The company began equally AirBedAndBreakfast.com, where the founders rented their own air mattresses out to travelers. In 2009, the domain changed to AirBnB.com, a portmanteau of "air mattress" and "bed and breakfast".

During the by decade, Airbnb has added accommodation types, expanded internationally and included features, like Experiences and Adventures. To larn more than about Airbnb equally a company (including its history and its effects on the travel industry, hotel industry and local markets), read this guide.

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Equally of 2022, Airbnb is well alee of any other competitor in the home sharing or alternative lodging markets. For a consummate comparison between Airbnb and its major competitors (including Vrbo.com), click hither.

*For the 5 things you should bring to an Airbnb stay, click here.

How Reliable Is Airbnb?

And then Airbnb.com is a legit website, merely what about reliability concerns on the client's stop?

Common reliability concerns include:

  1. Will My Booking Be Accustomed?

  2. What If My Place Isn't As Described?

  3. What If I Take A Trouble?

Reliability Business organisation #1:

Will My Booking Exist Accepted?

Airbnb listings tin exist booked i of two means - either via "Instant Book" or booking request. For "Instant Book" listings, the invitee'due south reservation is confirmed equally shortly they click "Ostend and pay".

But if a host hasn't enabled "Instant Book" on their listing, potential guests must submit a booking request. Hosts have up to 24 hours to accept a potential guest's booking request before it expires.

As an Airbnb user, if yous adopt to stick with Instant Book listings, filter your search past the "Instant Book" filter (shown below). To learn more about Instant Book vs. booking requests, click here.

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Reliability Concern #two:

What If My Place Isn't As Described?

Airbnb doesn't physically audit each listed property (apart from Plus and Luxe listings).

Equally a guest, this is why it's of import to know how to spot a quality listing when using the site. Three things to expect for in an Airbnb list are: solid reviews, quality photos and completed listing details. To learn more about the three criteria, click here.

For new Airbnb users, I recommend you stick to listings with a review rating of 4.8 or higher with xx+ reviews. The listing's photos should display your bed, bedroom, bathroom and holding entrance (ideally). The listing's details and clarification should also be filled out.

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Reliability Concern #iii:

What To Do If In that location'due south A Problem?

Airbnb mediates issues betwixt hosts and guests.

If a host or guest has an outcome, from a bones complaint or violation (like a host claiming belongings damage or a guest requesting a refund) to more serious issues (similar harassment, extortion or illegal activities), either party tin can enhance a case to Airbnb's Aid Eye.

Airbnb will evaluate the case's details and whatever proof or evidence, and so determine the proper activeness according to its company policies. Airbnb likewise determines whether i political party must compensate the other, and what that amount is. For the complete guide to contacting Airbnb, click here.

How Trustworthy Is Airbnb?

So nosotros've established that Airbnb.com is a legit, reliable website.

But information technology's notwithstanding important to know how to spot trustworthy hosts and listings. Before Airbnb, the idea of staying in a stranger's domicile while traveling was considered fringe. To build trust between hosts and guests in its market, Airbnb makes every user verify their identity prior to booking or listing.

Mutual trustworthiness concerns include:

  1. How Tin I Trust My Host?

  2. Can Reviews Exist Faked?

  3. How Tin I Trust The Address?

Trustworthiness Concern #ane:

How Tin can I Trust My Host?

Equally a new user, you should stick to established hosts when booking on Airbnb.

1 way to practice this is to filter your search and then you only see places hosted by Superhosts. Superhost status is given to hosts who've earned and maintained Airbnb's highest standards. To learn more about Superhosts, click here.

You can also read a host's bio before booking. To practise then, scroll to the bottom of their list, where you lot'll see how many reviews they've accumulated, whether their identity's been verified, a text bio (if they wrote one), language(due south) spoken, response rate and response time.

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Trustworthiness Business concern #ii:

Can Reviews Be Faked?

It's harder to fake a review on Airbnb than on many other booking sites, since only guests who've already verified their identity are able to book a place, and only verified guests who've already checked out of their stay tin leave a review for that list/host.

Some major booking sites don't require new users to verify their identities (especially non to the extent Airbnb does) before they're allowed to book, and some sites don't even require users to volume on their site earlier they tin can review a listing. To larn all about how Airbnb reviews work, click here.

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Trustworthiness Business organisation #iii:

When Exercise I Get The Accost?

Hosts choose either "general location" or "specific location" for their listings.

If a host chooses "general location", users tin vaguely run into where the belongings is located on the map and how well-nigh information technology is to the primary attractions. If a host chooses "specific location", users volition run across a more precise (merely non exact) location pinned on the map.

As a guest, you lot'll receive a property's exact accost after you lot've booked that identify (revealed in your booking details). To notice information technology, simply click on your booking inside your account, then coil downwardly to the "Getting there" section. For instructions on how to use Airbnb's interactive map, click here.

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Equally for trusting a listing's address to be accurate, this is some other reason to stick to established listings (as a new user). This way, yous'll know previous guests accept found the property earlier you.

Some hosts also include information nigh the neighborhood, transportation options (bus, train, taxi) and local businesses (cafes, bars, markets) in their list's description, details or championship.

Is It Condom To Book On Airbnb?

Airbnb bookings are safety - equally long equally y'all know what to expect for.

As mentioned above, i feature that separates Airbnb from other major booking sites is its new user verification procedure. When new Airbnb users create an account, they must verify their identity before they tin book. To learn almost Airbnb'southward guest verification requirements, click here.

Common client safety concerns include:

  1. Payment Rubber (Card Details)

  2. Safety Of Personal Information

  3. Guest Safety At The Holding

  4. Is Check-In Safe?

  5. Booking Scams And Fraud

Safety Business organization #i:

Payment Safety (Carte du jour Details)

On Airbnb, guests can simply pay for a booking via card (credit or debit).

Airbnb is responsible for processing payments, not hosts - so carte details aren't passed on. Hosts aren't allowed to ask their guests for money exterior of Airbnb (in-person or online) and if a host wants to make a alter to your booking (toll, dates, etc.), they'll need your permission.

To larn all nearly how payments piece of work on Airbnb, click here.

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Condom Concern #2:

Safety Of Personal Information

As an Airbnb user, you cull what to disclose in your bio. Whatever user can see your profile if they run into information technology on the site. Invitee and host contact information (including their phone number) is hidden from the other party until a booking is confirmed between the 2.

Later on a booking is made, your host tin can see the phone number you linked to your account, only your email address remains subconscious. When hosts need to contact guests, they'll typically message on Airbnb, rather than via phone (in my feel).

Some hosts ask their guests to provide ID at check-in, depending on the booking type (similar a hotel or guesthouse). In my experience, it's very rare that a host has asked me to present ID for a house or apartment rental.

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Safety Business organisation #3:

Invitee Safe At The Belongings

Ane hang-up preventing many potential Airbnb users from trying the platform, is the idea that they'll be staying in a stranger'south home (even if their host isn't really staying with them in the belongings).

If yous'll feel safer in a hotel, select the "Hotel room" filter when searching (shown below). For instructions on how to filter your search on Airbnb, click here. For the Airbnb vs. Hotels Comparing Guide, click here.

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Besides, hosts aren't allowed to record guests during a stay. While cameras can operate in an flat hallway, for case, they tin can't exist inside a guest's living space. To read Airbnb's rules regarding security cameras, click hither.

Rubber Concern #4:

Is Airbnb Check-In Prophylactic?

Airbnb hosts choose between "host greets yous" or self check-in.

"Host greets you" means your host (or co-host) will greet you at the property when you lot bank check in and may show you around the place and provide important things to know. Self check-in means your host sends cheque-in instructions to you - whether that's how to open a keypad, how to recall your key from the doorman, or how to find your key under the front end doormat.

To learn all virtually how check-in and checkout work on Airbnb, click hither.

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Safety Concern #5:

Booking Scams And Fraud

Airbnb's safety measures have evolved over the years (age restrictions were implemented in 2020). Simply like other online marketplaces, Airbnb'due south standards must continue to evolve, equally unscrupulous users will always seek loopholes to exploit, and try to have advantage of new and inexperienced users.

Below, I've included five scams to avert/be aware of as an Airbnb guest.

v Airbnb Scams To Avoid

First off, Airbnb scams aren't mutual and most hosts and guests are solid people looking for a positive feel. And to exist off-white, we can't broadly paint hosts every bit predators and guests equally victims. There are guests who take advantage of hosts (just enquire an experienced host with 100+ bookings).

Besides, scams be on all major online marketplaces, even Amazon. Large marketplaces tend to concenter unscrupulous users who want something for goose egg, or are trying to pull a fast one on new, inexperienced users. It'southward a adept idea to message hosts via Airbnb (rather than via phone) when possible, and then at that place's proof of communication in case a dispute arises betwixt you and a host.

As an Airbnb guest, here are 5 scams to avoid/be aware of:

one) Host asks y'all to cancel on their behalf

When it comes to cancelled bookings, Airbnb determines who's at error and who deserves reimbursement based on which party (guest or host) took the action. In other words, if a host wants to cancel your booking, but you cancel information technology for them, you lot may become ineligible to receive the refund you deserved.

How To Avert…

If a host requests that you cancel your booking on their behalf (whether information technology's upcoming or yous already checked in), politely decline the request and tell them it'due south ok if they need to cancel, but that you won't practise it for them. To larn all about Airbnb'south cancellation policy, click here.

2) Fake listing (or list with false details)

If a listing seems too good to be true (priced extremely low for its location) or something seems off about it (like its "spectacular" amenities aren't displayed in the photos), look for some other listing. Booking a imitation or inaccurate list can lead to bigger problems subsequently on (potentially ruining your trip).

How To Avoid…

The best way to avoid booking a fake listing (or a listing with fake details) is to stick to listings with a rating of iv.8 or college, 20+ reviews and photos showing the bedroom, bathroom and entrance. The listing's details and host bio should also be filled out.

3) Host asks you to switch rooms

There have been reported cases where Airbnb hosts have asked guests to switch rooms (either at check-in or during a stay) past telling them there's a "problem" with the original room. This can exist a fashion to fox guests into booking a place that appears nicer than it really is, or to funnel multiple guests through a single listing for the aforementioned dates.

How To Avoid…

Regardless of your host's reasoning, or whether you lot believe they're 18-carat, you have the right to decline a request to change from the original room you booked. If a host asks yous to switch, feel free to turn down their request. If the host still doesn't allow you to stay in the original room, notify Airbnb.

4) Host asks yous to pay exterior Airbnb

Airbnb does non permit users to pay or have payments outside its platform, and isn't responsible for whatever transaction fabricated exterior. A host asking a guest to pay them directly, for any reason, is against Airbnb'south payment terms. Too, your host shouldn't request money after yous've arrived. If your host wants more coin for some reason (like for a security deposit or pet deposit), they must complete the request through Airbnb.

How To Avoid…

If your host asks yous to pay them straight (outside of Airbnb), deny the request and tell them it's against Airbnb'due south terms. If the host makes you uncomfortable and/or still insists, written report that host to Airbnb.

5) Host falsely claims damage by guest

There have been reported cases where hosts falsely claim harm caused by their guests. For example, a host may submit doctored images or set their place to appear damaged as "proof". Or possibly the guest did cause damage, but the host overcharged the reimbursement corporeality in their claim to Airbnb.

*To be off-white, many hosts also report guests trying a similar scheme. There have been reports of guests making a place announced damaged, dirty or dangerous when it actually wasn't - as a style to receive a complimentary or discounted stay by reporting the "effect" to Airbnb.

How To Avert...

To lower the chance of a host falsely reporting damage, take photos of the belongings when you lot arrive and bank check out. If your phone doesn't store your photos' dates and locations, consider sending the photos to your host at the time of checkout, then there'southward dated proof of the identify'southward condition.

*For the 5 things you should bring to an Airbnb stay, click hither.

Frequently Asked Questions (FAQ)

Does Airbnb Vet Hosts? (Groundwork Checks?)

Airbnb runs background checks on hosts and guests, in some cases. For Airbnb's words on the topic, click here.

Can An Airbnb Host Boot Me Out?

If you break your host's firm rules, that host can kick y'all out of their belongings. To larn how house rules work on Airbnb, click here.

What Do I Do With My Personal Property?

In a private rental, you tin exit your holding in the holding. If you lot don't experience comfy leaving things in a shared infinite rental, consider taking your valuables (wallet, passport) with you when you step out for the day.

*Vrbo.com is the best alternative to Airbnb for apartment and business firm rentals. For today's deals, click hither.

Determination

Hopefully you found this guide helpful.

Airbnb is one of the all-time sites for booking travel accommodation. Employ the tips above to observe a place that suits your tastes and budget. If you lot need whatever assist, use our Airbnb Booking Guide.

To learn more than virtually Airbnb, explore our other guides below.

Enjoy your travels!

Learn More About Airbnb

Introduction To Airbnb

  • What Is Airbnb? [How Information technology Works, Makes Money, FAQ]

  • Is Airbnb Safe, Legit And Trustworthy? [Plus five Scams To Avoid]

  • 13 Reasons Every Traveler Should Endeavour Airbnb [At Least Once]

Understand Your Options

  • Airbnb vs. Hotels Comparison [Atmosphere, Toll, Safety, Amenities]

  • Airbnb vs. VRBO, HomeAway, FlipKey, TurnKey, OVO [Comparing]

  • Brusk-Term vs. Long-Term Airbnb Rentals [Comparison Guide]

Get Started With Airbnb

  • How To Create An Airbnb Account [Or Change Or Delete It]

  • How To Book An Airbnb [The Complete Guide]

  • How To Pay On Airbnb [Step-Past-Step, FAQ]

Know Before You Become

  • What To Bring To An Airbnb [Know Before You Go]

  • How To Check Into And Check Out Of An Airbnb [Traveler's Guide]

  • Airbnb Etiquette Guide [Know Before You Go]

  • Airbnb'southward Historic period Restrictions [Nether 18, 25, FAQ]

Specific Types Of Bookings

  • How To Find An Airbnb With A Specific Feature [Or Unique Stay]

  • How To Notice An Airbnb That Allows Pets [Airbnb's Pet Policy]

  • How To Find An Airbnb With A Pool, Hot Tub Or Jacuzzi [Pace-By-Step]

  • Tin can You Throw A Party In An Airbnb Rental? [Political party Policy Explained]

Cancellations, Refunds And Changes

  • How To Alter Or Abolish Your Airbnb Booking [Stride-By-Step]

  • Airbnb'due south Cancellation And Refund Policy [Flexible, Moderate, Strict]

Airbnb's Other Listing Categories

  • Airbnb Plus Explained [Airbnb's Vetted Listings]

  • Airbnb Luxe Explained [Airbnb'south Luxury Listings]

Airbnb's Other Features

  • Airbnb Experiences Explained [Plus How To Book, Examples]

  • Airbnb Adventures Explained [Plus How To Book, Examples]

Help With Your Account

  • How To Contact Airbnb [Phone, Email, Resolutions, Emergencies]

  • How To Leave A Review On Airbnb [And Earn A Loftier Rating]

  • Airbnb Gift Card Guide [How It Works, Where To Buy One, FAQ]

  • The Updated Guide To Airbnb Referral Promo Codes [2022]

Taz Zaidi [Author]